Frequently Asked Questions

Yes you can! Click here to fill out our online Service Appointment form and one of our Business Development Centre Agents will contact you to confirm your appointment details.

This is the fee that the Ontario Government has implemented to properly dispose of hazardous fluids and containers from you vehicle. These materials and their containers require special handling at the end of their useful lives to ensure they don't harm people, animals or the environment. For more information, please contact one of our Service Representatives.

No. We can arrange alternate transportation for you if there is somewhere you need to be. When your vehicle is done being serviced, we will pick you up and bring you back to pick your vehicle up. Please contact our Service Department for more information.

Yes! Erin Park Lexus is proud to be working with Atlantic Collision Group to repair any body damage to your vehicle. Our Collision Centre representative is located at our Toyota dealership right in the Service Drive-thru and is available to help you Monday-Friday from 8:00am to 4:00pm and on Saturday from 9:00am to 12:00pm.

You should be replacing your remote key battery once a year. Visit our Parts Department to have yours replaced today!

A hybrid vehicle has two power sources: a gas engine and an electric motor. In a full hybrid system – like our Self-Charging Lexus Hybrid Drive ­– both sources can power the car on their own, or they can team up to work together.

Our hybrid system monitors your driving conditions and seamlessly controls the flow of power. The result is increased efficiency, lower emissions, and optimised performance. At the same time, a Lexus hybrid recharges its hybrid battery as it drives. Which means you never need to plug in or wait for a charge.

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You can contact Lexus Roadside Asssitance by calling: 1-800-26-LEXUS (1-800-265-3987)

For more information on Lexus Roadside Asssistance, click here.

Lexus Enform

Lexus Enform enables you to connect to the music you love, stay in touch with your passions and pastimes, find out where you are and where to go, and rest easy knowing that there’s a live Enform Response Agent a button push away. It’s one more way to experience how Lexus creates amazing. Click here to find out more

Apple CarPlay

Select 2019 Lexus models now support Apple CarPlay™, a smart and simple way to use your iPhone while driving your Lexus.  Click here to find out more

For a pre-owned Lexus automobile to be considered for the "Lexus Certified Pre-Owned" designation, Lexus technicians inspect no less than 175 items to ensure that everything looks, feels and performs as originally intended. That’s how we assure absolute quality and help provide you with absolute confidence in your Pre-Owned Lexus. Click here to learn more